Refund Policy | Myguardiansoftware

Refund Policy

Effective Date: 20th May 2025

At My Guardian Software, developed and operated by Strategic Trading International Pty Ltd, ACN: 661 869 370 ("we," "our," or "us"), we offer software products as digital downloads under an annual subscription model. This Refund Policy outlines the circumstances under which refunds may be issued.

By purchasing our software, you agree to the terms of this policy.

1. Digital Nature of Our Products

All software sold on www.myguardiansoftware.com is delivered digitally. Once access to the software or license activation is granted, the product is considered delivered and non-returnable.

2. General Refund Policy

We generally do not offer refunds after purchase. However, we understand that exceptional circumstances may occur and therefore will consider refund requests submitted within 14 days of purchase.

3. Valid Reasons for Refund Consideration

Refund requests may be approved under the following conditions:

The software was never downloaded or accessed
You were unable to activate your license despite providing valid account details and working with our support team
You accidentally purchased multiple licenses for the same product

We do not offer refunds for:

Change of mind
Failure to understand or use the software correctly
Performance outcomes not meeting personal expectations

4. How to Request a Refund

To request a refund, please email info@myguardiansoftware.com within 14 days of your purchase with the following details:

Your full name
Order number or receipt
Reason for your refund request

We aim to respond to refund requests within 3 business days.

5. Refund Method

If your refund request is approved, the refund will be issued to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider.

6. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

For any questions related to this policy, please contact us at info@myguardiansoftware.com.